We pledge that your plants will reach you in a healthy and happy state. If they don’t meet this standard, we stand by our commitment to replace them for you at no additional cost, under our 30-Day Customer Guarantee.
While it’s normal for live plants to exhibit small signs of stress post-transit, if the damage exceeds minor imperfections, please contact us within 30 days of receiving your order for a complimentary replacement. All you need to do is contact us with a photograph within the first 30 days after your order has been received. We are unable to process refunds 30 days after purchase.
Keep in mind, it’s perfectly normal for live plants to exhibit slight indications of stress following their journey. Plants tend to be sensitive to abrupt changes in their surroundings, so a certain degree of lethargy or minor aesthetic imperfections can be anticipated. The transition to its new environment might require a few days or even weeks for your plant to adapt and flourish.
To help your plant recover from its travels, consider gently trimming any foliage that might have been damaged during shipment, like bent stems or yellowing leaves. By doing so, you can redirect your plant’s energy towards fresh, healthy growth. If you require further assistance with plant care, you can access additional resources at our blog
If your plant purchase was beyond 30 days, fret not! Our expert team is ready to assist you with any plant-related queries or concerns you may have!